I love my crock pot. Ok, I guess it’s not really a crock pot since it’s made by Kitchenaid. But I pretty much use the words crock pot and slow cooker interchangeably. Kind of like cotton swab and Qtip. Anyway, last week, when I was cleaning my slow cooker, I noticed a sizeable crack in the crock. Upon further inspection, I noticed the crack was on the inside and the outside of the crock. Not good.
My husband immediately began doing what he loves to do…internet research. He started looking into prices to replace the crock, as well as prices to replace the whole unit. After a few minutes of reading reviews on our slow cooker, he noticed crock cracking was VERY common in our slow cooker model.
So, while he’s surfing the web, I’m going old-school and I call Kitchenaid. A while back I had a problem with my Kitchenaid stand mixer and they promptly replaced it, no questions asked. I spoke with a very friendly customer service rep and she informed me that my slow cooker was out of warranty. If I wanted a new crock, I had to buy it. The cost…$45, including shipping. The only problem was, they were on back order. UNTIL APRIL 2010!
And, even if I get a new crock, I will still run the risk of having the crock crack again. Afterall, it is a common problem among this model. And, the new crock will cost me almost as much as a brand new, less expensive model. On the flip side, I absolutely LOVE my slow cooker.
So here’s my dilemma: Do I a.) order the new crock from Kitchenaid and borrow my MIL’s in the meantime, or b.) get rid of the old one and buy a new, less expensive slow cooker?
Comments? Suggestions? Divine inspiration?
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